It works
Solves up to 90% of requests on its own: where's my order, returns, shipping, sizes, payment, opening hours.
AI customer support for online shops
Automate up to 90%
Automate up to 90%
of customer support.
At a fraction of the cost. Farlo answers your customers on chat and email in seconds, works with the tools you already use and gets better every day.
Live in minutes
Set up for you
No credit card
Works with your stack
Solved in 3 secondsno ticket for your team
Ava AINordlicht Outdoor
Online
Where is my order #1001?
Order found in ShopifyIt shipped on 14 October with DHL and arrives in 1–3 working days. Track your parcel
Did this help? 👍 Yes👎 No
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Refund requestsent to your team with a summary
90%of requests automated, at most
3 secto answer, day and night
5×cheaper than a support rep, at most
24/7in your customer's language
Support that runs itself.
Without the support bill.
A fraction of the cost
Up to 5× cheaper than a support rep, and a fraction of what other AI agents charge. You only pay for solved conversations.
Fast, day and night
Answers in seconds, around the clock, on weekends and holidays, in your customer's language.
Learns by itself
Learns from your website and from every answer your team gives. It gets better every single day.
Works with your stack
Shopify, Gmail and Outlook built in. Use Farlo's own inbox, or keep Zendesk, Gorgias or Help Scout.
Safe and secure
Your customers' data is never used to train AI, and order details only ever go to the right customer.
Live in minutes.
Set up for you.
No forms, no calls, no weeks of setup. Farlo reads your website and does the work, right in your dashboard.
Create your agent step 1 of 2
you@nordlicht-outdoor.com
nordlicht-outdoor.com
Create my agent
Setting up your agent 2 min
Read your website126 pages
Found shipping, returns, FAQDone
Set up name, tone, languagesDone
Found your Shopify storeConnectedGo live 2 channels
Chat on your website
Your support email
Handovers to your helpdeskZendeskGets smarter every day.
On its own.
Every answer your team gives becomes something Farlo knows. The same question never needs a person twice.
Your team answers once
Lisa from your teamYes! Express to Canada takes 2–3 days and costs $12.90.
A question Farlo couldn't answer went to your team.
Farlo learns it
Learned: express shipping to Canada
The answer is saved automatically. You can review everything Farlo learned.
Next time, it answers itself
Express to Canada takes 2–3 working days and costs $12.90.
Solved in seconds, no ticket for your team.
Works with your stack,
apps and tools.
Your team keeps working where it works today. Farlo plugs into your shop, your inbox and your helpdesk.
ShopifyLiveGmailLive
OutlookLiveZendeskLive
Help ScoutLive
HubSpotLive
IntercomLive
WooCommerceSoon
WhatsAppSoon
InstagramSoon
MessengerSoon
SlackSoonPlus Gorgias, Freshdesk and every other helpdesk that receives email.
Your whole support desk.
Or keep the one you have.
Your team answers chats and emails in Farlo's inbox, with everything the AI already did right there. Already on Zendesk, Gorgias or Help Scout? Farlo hands over there instead.
Pay for solved conversations.
Handovers are always free.
Unlimited team members and every channel on every plan. Start free, no credit card.
Starter
$99 / month
200 solved conversations included
- Chat and email
- Shopify orders and products
- Learns from your team
- 1 shop
Most popular
Growth
$349 / month
1,000 solved conversations included
- Everything in Starter
- Learns from your old tickets
- Answer checks before every change
- 2 shops
Scale
$899 / month
3,000 solved conversations included
- Everything in Growth
- Lowest price per conversation
- Priority support
- 5 shops
Prices in US dollars. Extra solved conversations $0.45 (Scale $0.35). You set a monthly limit. A conversation that goes to your team is never billed.
See how much you save.
Against a support team and other AI agents.
Enter your team size and what it costs you.
/ month
Your team today$3,000per month · $1.50 per request
Farlo costs$529per month · Growth plan + 400 extra
You save$1,571every month
per year$18,852
$3,000 today − $529 for Farlo − $900 for the 600 requests your team still answers
Your team: the reps and monthly cost you enter (to start: $1,500 a month per rep, about 1,000 requests a month each). Other AI agents: their published prices per solved request, October 2026, without seat fees (Intercom Fin $0.99, Zendesk AI $1.50, Gorgias AI Agent $0.90). Farlo: the cheapest plan for your volume. All prices in US dollars.
Case study
7 in 10 requests solved.
7 in 10 requests solved.
From the first week.
How Core Funded moved its support to an AI agent in two weeks
The prop trading firm runs its website chat, customer dashboard, support email and Discord with a Farlo agent. It answers traders in their own language in seconds, and hands the rest to the team with a summary.
Read the case study69%of chats and emails solved without the team
3.4 smedian answer time
481conversations in the first two weeks
1.3¢AI cost per conversation
Questions,
answered.
Anything else? Ask Ava, our AI agent, in the chat at the bottom right.
How much can Farlo automate?
Up to 90% of requests, depending on your shop. Order status, shipping, returns, sizes, products and payment questions are solved on their own. Refunds, complaints and anything unusual go to your team.
How long does setup take?
Minutes. Enter your email and website, and Farlo reads everything and sets up your agent for you, right in the dashboard. Then add the chat to your shop and forward your support email.
Does it work with my tools?
Yes. Shopify, Gmail, Outlook and every helpdesk that receives email, including Zendesk, Gorgias, Freshdesk, Help Scout, HubSpot and Intercom. Your team keeps working in the tools it knows.
Do I need a helpdesk?
No. Farlo comes with an inbox for your team: chats and emails the AI hands over land there, and you reply right in Farlo. If you already use a helpdesk, you can keep it, and you choose during setup.
What happens when Farlo can't answer?
It tells the customer a person will reply, and sends the request to your team with a short summary. Those conversations are never billed.
How does Farlo learn?
From your website, and from every answer your team gives. When your team answers a question Farlo couldn't, Farlo learns it and answers it itself next time. You can fix any answer with one click.
Is my customers' data safe?
Yes. Your customers' data is never used to train AI, and order details are only ever shown to the customer who placed the order.
f.
Put your support
on autopilot.
Enter your email. Your agent is ready in minutes.
Live in minutes
No credit card