The challenge
Traders write at every hour, in many languages, about the same things: the trading rules, payouts, their accounts, offers and how to get started. Answering all of it by hand kept the team busy with questions that already had answers, and it left traders waiting outside office hours.
Core Funded wanted one agent for every channel that knows its rules exactly, sees a trader's own account when they're logged in, and only brings in the team when a person is really needed.
The solution
Kai went live on 5 October 2026 and replaced the previous support tool on every channel:
- Website chat and help center: rules, prices and offers, with a direct link to the right page.
- Customer dashboard: for logged-in traders, Kai looks at their own accounts, payouts and rule checks.
- Support email and Discord: the same answers, in the trader's language.
- Refunds, disputes and anything only a person can decide go to the team with a short summary.
Every answer the team corrects becomes a test, so the same mistake doesn't happen twice.
The results
In the first two weeks Kai handled 481 support conversations. Of the chats and emails, 69% were solved without anyone from the team. The median answer took 3.4 seconds, around the clock, and the AI cost about 1.3 cents per conversation: $6.32 for all 481.
The team now spends its time on the conversations that need a person, with a summary in front of it instead of a cold start.
Figures from Core Funded's support logs, 3 to 15 October 2026: website chat, customer dashboard, email, Discord, help center and FAQ.